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SHIPPING, REFUND AND RETURN POLICY

Shipping Rate

Purchase

West Malaysia

RM0.00 - RM29.99

RM 7.00

RM30 and above

FREE 

Weight

East Malaysia (Sabah & Sarawak)

1kg

RM 14.00

2kg

RM 25.00

3kg

RM 25.00

4kg

RM 31.00

5kg

RM 31.00

6kg

RM 70.10

7kg

RM 70.10

8kg

RM 70.10

9kg

RM 70.10

10kg

RM 70.10

Free delivery for minimum order of RM30 (Peninsular Malaysia)

 

Local delivery (Peninsular Malaysia and East Malaysia)

      1. Delivery fee determined by the weight of the package and delivery destination.
      2. Please allow 3-6 business days for goods to be delivered  after payment is received.
      3. A courier service's tracking number will be provided via email once the goods is despatched.
      4. Acknowledgment receipt on shipment once upon delivery of good is required.
      5. Redirecting of order and delivery to P.O. Box address is disallowed.
      6. An attempted delivery card will be placed at your doorstep if the parcel delivered to the address provided by you is not collected.
      7. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +6011-1231 3198 within 5 working days from the date of purchase if you do not received your order.
      8. Failure to collect the parcel will cause you to bear all the relevant costs incurred by the Company.

International delivery

      1. Shipping rate will be calculated based on weight and delivery destination.
      2. Shipping rate subject to change with/ without prior notice.
      3. Import Duties, Taxes and Other Customs Related Charges.
      4. Customs policies vary from country to country which is beyond our control. We will not be held liable and/or responsible to refund after full payment of any order once paid IF items were held up at Customs at the destination.
      5. It is advisable to check with your local Customs on importation rules & regulations before placing an order.
      6. All import duties, taxes and/or customs charges will be borne by you, if applicable.

 

Refund / Exchange Policy:

      1. Refund will be made to unsuccessful delivery.
      2. Product exchange is acceptable upon 15 days from the date of purchase if the product received from us is damaged.

The company reserves the right to make changes to terms and conditions without prior notice

© Copyright 2020 EKA FOODSTUFF SDN BHD
• All Right Reserved

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